General Policies

  • You must be at least 18 years old or have a parent/legal guardian's permission to use our site and our buylist.
  • Buy rates are listed in USD
  • All payments will be sent in USD
  • Buy rates only apply to near mint, English, tournament legal cards.
  • Buy rates and quantities are subject to change at any time, for any reason.
  • If your package is damaged it will be refused and returned to you.
  • We reserve the right to refuse a transaction for any reason.
  • We are not responsible for any lost or damaged packages during transit.
  • **Store credit can be applied to anything on our site. However, we only ship to the United States at this time. Please be sure to carefully select your payment option as we will not "cash out" store credit.**
  • Starting October 25th, 2021: All mailed “Pokemon TCG Live Code” submissions will now incur a processing fee of $15/hr, which will be deducted from your submission total. This convenience fee will apply to the amount of time it takes us to manually scan the codes. 

Code Policies

How to Send Codes

  • Email - Please include submission # and name in subject line
    •  Scanned via phone app such as Pokellector*  - Phone app is recommended to reduce errors
    • In a spreadsheet (.CSV or .XLSX) - single file please
    • Manually typed into an email - Errors are your responsibility

*We are not affiliated with, sponsored or endorsed by, or in any way associated with Pokellector or any other phone application.

For security reasons, we do not accept PDF or TXT files. If you send these file types, we will request another form or refuse your submission.

To speed up the processing time, we do not accept pictures of codes unless otherwise stated.

We have a way to sort and verify codes. As such, we do not need any headers or labels to determine a code. Please only send us a list of codes.

Codes that say "Picture Required" will ONLY be paid the advertised rate if you send us a picture of the code card with your submission. If you do not follow instructions, we can not properly verify the codes and you will be paid the current bulk rate for any applicable codes. 

  • Mail
    • All mailed “Pokemon TCG Live Code” submissions will now incur a processing fee of $15/hr, which will be deducted from your payment. This fee will apply to the amount of time it takes to manually scan the codes. 
    • Please write “CODES” on the package so we can easily locate your submission. If you do not, then we will assume it contains singles and it will be processed on a first come first serve basis as part of the singles queue.
    • Please organize the codes (stack them nicely and face them the same direction) or a 10% sorting fee will apply.

Payment Bonuses / Credits for PTCGO Codes

  • Store Credit bonus is no longer a flat rate of 25% for codes. Rates will vary on an individual basis.
  • If you mail us the codes, you'll receive a shipping credit based on your total
    • $50+ will receive $3 credit
    • $100+ will receive $6 credit
    • $400+ will receive $12 credit 

Other Notes

  • We no longer have a daily buying limit. Send as many or as few PTCGO Codes as you want. But please note that larger submissions will take longer to process.
  • We reserve the right to refuse ANY submission for ANY reason.
  • Making multiple accounts (or any other attempt) to bypass our system will result in immediate and permanent banning.
  • Resubmitting codes in an attempt to bypass a declined submission will result in an immediate and permanent banning. 

Anything Else I Should Know?

    • You can validate codes via PTCGO or the Pokemon site  Any and all redeemed or invalid codes are your responsibility. 
    • Apps such as Pokellector will help minimize invalid code / duplicate errors. We recommend that you submit codes either via one of these apps or via mail.
    • If our buylist is closed, we are not accepting codes.
    • A submission number is only valid for 24 hours. No more claiming a dozen submission numbers and then sending us codes a week later. We will NOT accept them.
  • We do NOT accept 6-card PTCGO codes. If you send these, you will be banned. No exceptions.

  • Bulk / Singles Policies

    The Golden Rule = We do NOT want your damaged cards. If you don't sleeve your cards when you pull them, do NOT send them in to us.

    Scratches and scuffs = Lightly Played

    •  If it's not on the buylist, do NOT send it to us. If you send cards that we are not accepting, they will be denied and sent back to you at the expense of your shipping credit. 

    How to ship the cards

    • We recommend you purchase tracking and insurance.
    • Please do not ship cards in binders or pages. The cards can slide out and result in damage. We will refuse any packages shipped like this.
    • Please wrap your bulk in plastic wrap to keep the cards tightly together. This will also help prevent water damage.
    • Please do NOT use rubber bands to secure the cards. It will damage the cards and it will result in your submission being returned to you.
    • We do not accept C.O.D. under any circumstance. We will refuse your submission.
    • If you have excess postage due, we will refuse your package.
    • Please include your buylist submission # along with a printed copy of your submission.
    • Failure to sort your submission (according to type, see below) will result in a sorting fee of 10%
      • If you're selling bulk, please make sure you separate each bundle by rarity
      • If you're selling singles then please organize the cards in the same order as your submission

    We're now offering a shipping credit (again!) for singles submissions! The credits will be based solely on the value of the lot.

    • $50+ will receive $3 credit
    • $100+ will receive $6 credit
    • $400+ will receive $12 credit

    This shipping credit is to help offset the shipping cost you'll incur by selling to us. We fully expect the cards to be in Near Mint condition and packed well. 

    If we need to make adjustments to your submission (wrong, missing or damaged cards) we will send you an updated offer via email. If we do not receive a response within 3 business days, we assume you accept our offer.

    All submissions must be postmarked within 72 hours of the date the buy list was submitted. If you ship your submission after 72 hours of being approved, we may update the buy rates. Any changes will be made based on current buy rates (as of the date of receipt). At your discretion, we may return your submission.